Your Privacy Matters

We take privacy seriously and work to give you clear choices about your information. This page explains the privacy features available to you, where to manage your settings, and how to request help with your data.

Privacy Mode

Your profile includes a Privacy Mode toggle. When turned on, your username is blurred on public-facing pages, adding an extra layer of anonymity. You can enable or disable Privacy Mode at any time from your profile settings.

For more about profile settings, see Setting Up Your Profile.

Contact Information

Your contact details (phone, email, address) are private by default. Other members must send you a contact request to see them, and you choose whether to accept or reject each request. This gives you full control over who can reach you outside the platform.

For more about how contact sharing works, see Sharing Contact Information.

Data Requests

You can request a copy of your personal data at any time. Go to Settings → Privacy & Data and use Download Your Data to start a data export request. If you need help, contact our support team.

Account Deletion

You can request account deletion from Settings → Privacy & Data. You can choose to delete your account immediately or set a 30-day grace period before it's finalised, in case you change your mind. Immediate deletion asks you to confirm your current password first, since it can't be undone. If you don't see the option, contact support and we'll help.

Cookie Consent

When you first visit the platform, a cookie banner asks about your preferences. To change your consent later, go to Settings → Privacy & Data → Privacy Preferences, where you can toggle Analytics & Improvement, Location Services, and Marketing Communications.

Transparency and Control

We aim to be clear about what we collect and why. You can review your account details at any time, and you're always welcome to ask for help with export or deletion requests.

For the full legal details, please review our Privacy Policy.

Frequently Asked Questions

Q: Can other members see my email address? A: Your login email is never shown to other members — not on your public profile, and not when someone starts a direct message with you. If you add a separate contact email to your profile, that one is only visible to people whose contact requests you accept.

Q: How do I request a copy of my data? A: Go to Settings → Privacy & Data and use the Download Your Data option. If you need help, contact our support team.

Q: Can I delete my account? A: Yes. You can request account deletion from Settings → Privacy & Data. You can delete immediately (you'll confirm your password first) or set a 30-day grace period. This starts the process of removing your account and associated data.

Q: What does Privacy Mode do? A: Privacy Mode blurs your username on public-facing pages, adding an extra layer of anonymity. You can toggle it on or off at any time from your profile settings.

Q: How do I change my cookie preferences? A: The cookie banner appears on your first visit. To change your consent later, go to Settings → Privacy & Data → Privacy Preferences and adjust the Analytics, Location Services, and Marketing toggles.

Need Help?

If you have questions about your privacy or want help with your data, contact our support team. We're happy to help.