Understanding Community Content

Communities come alive through the content their members create and share. Whether it's a neighbourhood event, a local business recommendation, or a group discussion, there are several content types designed to help your community connect and organise. This guide walks you through all of them, how they work, and who can see what.

Content Categories

Content in a community is grouped into three categories, each serving a different purpose — Forum, Experiences, and Exchange. You won't usually see these category names as labels in the app, but they're a handy way to understand how everything fits together:

• Forum — Posts, Discussions, Choices, and Surveys for conversations and updates among members
• Experiences — Events, Places, and Actors for sharing what's happening and what's worth knowing about locally
• Exchange — Items and Jobs for sharing goods and opportunities within the community (if enabled)

Each category has its own visibility rules and features, which we'll cover below.

Forum Content

Forum content is the heart of community conversation. It's always members-only, so you'll need to join a community to see or create any of it.

Posts

Posts are announcements, updates, and shared thoughts. Use them when you want to put something out there for the community to read — a news update, a photo, a heads-up about something local.

• Posts can be pinned to stay at the top of the board
• Great for one-way announcements or general sharing

Discussions

Discussions are interactive conversations with threaded messages. Start one when you want to hear from others, gather opinions, or work through a topic together.

• Members can reply to join the conversation
• Discussions can be pinned to keep ongoing conversations visible
• Ideal for Q&A, brainstorming, or community decision-making

Choices

Choices let you run votes and polls in your community. They support several formats:

• Boolean — simple yes/no questions
• Classic — multiple text options to choose from
• Date-based — pick the best date from a set of options

Choices may be an early-access feature in some communities and can evolve over time.

Surveys

Surveys let you gather structured feedback from members with multi-field forms — collect answers, run consultations, or take the community's pulse on a topic.

• Build a survey from multiple fields grouped into sections
• Collect and review member submissions in one place
• Surveys are an early-access (beta) feature, available to communities that have opted in

Experiences

Experiences are about the real-world side of your community — what's happening, where to go, and who to know. Events and Places support three visibility levels — Public, Accessible via link (unlisted), and Members-only — so you can share them widely, hand out a private link, or keep them internal.

Events

Events are scheduled activities with a date, time, and (optionally) a location. They're perfect for meetups, workshops, markets, cleanups, or any gathering.

• Set a date, time, and location for the event
• Members can respond to show they're attending
• Events can be cancelled if plans change
• Future events with public visibility are highlighted on the Discover page, making them visible to anyone nearby

Places

Places are local businesses, landmarks, parks, or any point of interest worth recommending. Every place requires a location, so other members can find it on the map.

• Share cafes, shops, parks, community centres, or hidden gems
• Location is required so places appear on the map
• Public places show up on the Discover page for anyone nearby

Actors

Actors represent key people or organisations relevant to your community. Use them to build a picture of who's who in your local area — from business owners to community leaders to local groups.

• Actors are always members-only
• Useful for community mapping and understanding local networks

Exchange

Exchange is about sharing resources within your community. This category may be in early access and is available to communities that have opted in.

Items

Items are shareable or lendable things that members can offer to others — tools, equipment, books, whatever's worth passing around. Each item includes:

• Lending terms — a free-text field where you spell out how sharing works (deposit, pickup, how long people can keep it, anything else)
• Availability and booking — other members can request or book an item, so you can keep track of who has it and when
• An image, tags, and a location to help members find it

Items support three visibility levels — Public, Accessible via link (unlisted), and Members-only — if your community has Exchange enabled.

Jobs

Jobs are opportunities you can share within your community — small paid gigs, volunteer roles, or help you're looking for.

• Post a job with a description, tags, and details of what's needed
• Jobs are an early-access (beta) feature, available to communities that have opted in

Who Can See What

Not all content is visible to everyone. Visibility depends on the content type and how the community has configured it.

| Content type | Visibility options | |---|---| | Posts | Members-only | | Discussions | Members-only | | Choices | Members-only | | Surveys | Members-only | | Events | Public, accessible via link, or members-only | | Places | Public, accessible via link, or members-only | | Actors | Members-only | | Items | Public, accessible via link, or members-only | | Jobs | Public, accessible via link, or members-only |

Public content appears on the Discover page and is visible to anyone nearby, even if they haven't joined the community. Accessible via link (unlisted) content doesn't show up in public browsing, but anyone who has the direct link can open it — handy for sharing something specific without making it fully public. Members-only content is only visible to people who have joined.

If you're browsing as a guest and want to see more, joining the community unlocks all of its content.

Organising with Tags

Tags help you categorise and find content within a community. Each community has its own tag system, so the same tag name can exist independently in different communities.

• Add tags when creating or editing any content
• Search and autocomplete help you find existing tags quickly
• Use tags to filter content and find what you're looking for
• Tags are community-scoped, meaning each community manages its own set of tags
• Tags are an early-access (beta) feature, available to communities that have opted in

Well-chosen tags make it much easier for members to browse and discover relevant content.

Pinning Important Content

Pinning keeps important content at the top of the board so members don't miss it. Pinning is available for Posts, Discussions, and Actors.

How many items you can pin depends on your community's plan and settings. If you don't see a pin option, ask a community admin about your role's permissions.

Archiving Content

Archiving lets you tidy up without deleting. When content is outdated or no longer relevant but you want to keep it around, archiving is the way to go.

• Available for all content types — Posts, Discussions, Choices, Surveys, Events, Places, Actors, Items, and Jobs
• Archived content is hidden from normal views but not deleted
• You can unarchive content at any time to bring it back
• Useful for seasonal events, past announcements, or completed discussions

Keeping Things Safe: Moderation

Every community benefits from a healthy moderation process. If you see content that violates community guidelines, you can flag it for moderator review. Flagged content may be automatically hidden after multiple reports, and moderators will make a final decision on whether to approve, remove, or dismiss the report.

For a full guide on how reporting works, what happens after you flag something, and what outcomes to expect, see Reporting Inappropriate Content.

Frequently Asked Questions

Q: How do I create content in a community? A: Navigate to your community, open the Board from the side menu, and choose the content type you want to create. Fill in the details — name, description, tags, location (if applicable), and an optional image. Your ability to create content depends on the permissions set for your role.

Q: Why can't I see certain content in a community I've joined? A: Some content may have been archived, removed by moderators, or hidden due to flagging. If you think something is missing, check with a community admin.

Q: Can I edit content after publishing it? A: Yes, you can edit your own content at any time. Look for the edit option on the content detail page.

Q: What's the difference between archiving and deleting? A: Archiving hides content from normal views but keeps it intact — you can bring it back anytime. Deleting is permanent.

Q: What are early-access features? A: Early-access features like Choices, Surveys, Items, Jobs, and Tags are newer additions that are still being refined. They're all unlocked by a single community-level opt-in, and they may change as we gather feedback from members.

Need Help?

If you have questions about creating or managing content in your community, contact our support team. We're happy to help.