Managing Members
Managing Members
As your community grows, you'll need to manage who's in it and what they can do. The Members page gives you a clear overview of your community's membership and the tools to manage it. Click Members in your community's side menu to open it.
What you can do here depends on your role and whether you're a Founder — each section notes what's required.
The Members Page
The Members page shows key stats at the top:
- Total members — the current number of active members (the maximum depends on your community's subscription plan)
- Pending requests — how many people are waiting to join (if auto-approve is off)
- Your Referrals — how many people have joined or requested to join through your invite link (this counts only your own referrals, not a community-wide total)
Below the stats, you'll see the full list of community members with their name, avatar, and assigned role.
Approving Join Requests
If your community has auto-approve turned off (see Community Settings), people who want to join will appear as pending requests.
For each pending request, you can see:
- The person's name and avatar
- When they submitted the request
- Who referred them (if they came through an invite link)
You have two options:
- Accept — the person becomes a member and gets your community's default role
- Reject — the request is declined and the person is not added
Review requests regularly so people aren't left waiting.
Assigning Roles
Every member has a role that determines what they can do in the community. Assigning or changing a member's role is reserved for Founders (owners). From the Members page:
- Find the member you want to update.
- Use the role dropdown next to their name.
- Select the role you want to assign. You can also clear a member's role by selecting No Role.
The change takes effect immediately. For a full guide on creating and configuring roles, see Understanding Roles & Permissions.
Removing Members
Removing a member is a Founder-only action. If someone isn't a good fit for your community or has violated your guidelines:
- Find the member on the Members page.
- Click the Remove button next to their name. The member is removed right away — there's no confirmation dialog, so double-check you have the right person first.
Removed members lose access to the community immediately. Their existing content (posts, messages, etc.) remains in the community.
Founder Management
A community can have up to 3 Founders (owners). The person who creates the community is its first Founder, and Founders have special privileges that go beyond any role.
- Make Founder — an existing Founder can promote another member to Founder using the Make Founder button next to that member on the Members page. The current Founder keeps their status — promoting someone else adds a Founder rather than transferring ownership.
Only a current Founder can promote another member, and only up to the 3-Founder limit. Sharing Founder status is useful for spreading leadership responsibilities across a small team of trusted members.
Referral Tracking
When members share invite links (see Growing Your Community), the Members page tracks who joined through each link. For each member and pending request, you can see:
- Who referred them — the member whose invite link they used
- Your Referrals — the stat card at the top of the page shows how many people have joined or requested to join through your invite link. It reflects only your own referrals, not a community-wide total.
This helps you see the impact of your own outreach as you help the community grow.
Permission Requirements
Here's a summary of what permissions you need for each action:
| Action | Required Permission | |---|---| | View member list | Any community member | | Accept/reject join requests | Accept Membership Request | | Assign roles | Founder only | | Remove members | Founder only | | Make another member a Founder | Founder only |
If you can't see or perform a certain action, check with your community's owner or an admin to make sure your role has the right permissions.
Frequently Asked Questions
Q: Can I approve multiple join requests at once? A: Requests are approved one at a time. This ensures you review each person individually.
Q: What happens when I remove a member? A: They immediately lose access to the community and can no longer see members-only content. Their previously created content stays in the community. They can request to rejoin later.
Q: Can a removed member rejoin? A: Yes. A removed member can submit a new join request. If auto-approve is on, they'll be accepted automatically. If it's off, their request will go through the normal approval process.
Q: What happens to a member's content if they leave or are removed? A: All content they created (posts, events, messages, etc.) remains in the community. It's not deleted when a member leaves.
Q: I gave someone the Manage Members permission, but they still can't assign roles or remove members. Why? A: Assigning roles and removing members are reserved for Founders. To share these responsibilities, promote a trusted member to Founder (a community can have up to three). Other responsibilities — accepting join requests, moderating content, managing events, and more — can still be delegated through roles.
Need Help?
If you have questions about managing your community's members, contact our support team. We're happy to help.